Refund policy

Bassline Coffee is committed to your happiness! If you have any issues with our coffee or other products, please contact us so we can make it right. You can always contact us for any questions at info@basslinecoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received your request for a refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@basslinecoffee.com.